Shipping policy
Shipping Policy
At Northern Roots Skincare, we work hard to get your order to you as quickly as possible.
Processing Time
Orders are processed within 1–5 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
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Canada: 3–8 business days
Please note that delivery times may vary depending on carrier delays, weather, or high-demand periods.
Free Shipping
We offer free shipping on orders over $50 CAD.
Local Pickup / Meet-Up (if applicable)
We may offer local pickup or meet-up options depending on your location. Local Delivery option will appear at checkout if you are eligible.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
Once your order has been shipped, it is in the hands of the carrier. If your package is delayed or lost, please contact the shipping carrier first. If you need assistance, reach out to us and we will do our best to help.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery with photos and your order number.
For any shipping questions, contact us at info@northernrootsskincare.com