FAQ

Got questions? I’ve got you.

Here are answers to the most common questions about Northern Roots Skincare.

What are your products made of?
Our products are made with simple, natural ingredients like grass-fed tallow and skin-supporting oils such as jojoba, rosehip, hemp seed, and tamanu oil.
We don’t use fragrances, parabens, phthalates, or unnecessary fillers — everything is chosen to support sensitive, acne-prone skin.

Why tallow?
Tallow is very similar to our skin’s natural oils, which means it absorbs well and helps support your skin barrier without clogging pores.
A healthy skin barrier is key for reducing irritation and breakouts.

Will this help acne, rosacea, or eczema?
Our products are designed to support the skin barrier and reduce irritation, which can help improve these conditions.
Everyone’s skin is different, but these formulas were created specifically for sensitive, problem-prone skin.

Is it safe for sensitive skin?
Yes — everything is formulated with sensitive skin in mind.
For extra-sensitive conditions like rosacea and eczema, I avoid essential oils and anything that could cause irritation.

How long does it take to see results?
Many people notice improvements within a few weeks, but it depends on your skin. Consistency is key.

Will it clog pores?
No — the ingredients used are chosen to support the skin without clogging pores. Oils like jojoba and hemp seed can actually help balance oil production.

How long does shipping take?
Orders are processed within 3 days and shipping typically takes 7-12 days.

Do you accept returns?

Because these are personal skincare products, we don’t accept returns or exchanges.

That said, we want you to have a great experience — if there’s an issue with your order, please reach out within 7 days and I’ll do my best to make it right.

How can I contact you?
You can reach me anytime at info@northernrootsskincare.com or through the contact page.